Refund policy

Because Okuri products are sold and fulfilled through authorised retail channels such as Amazon, returns and refunds are handled by the platform where you completed your purchase, under that platform's return policy.

To request a return or refund, please use the returns process of the platform you bought from (for Amazon purchases, this is managed through your Amazon account under "Your Orders"). Their policy will set out eligibility, timeframes, and how refunds are issued.

If you have a question about product quality or believe you received a faulty or incorrect item, you can also contact us at info@primeproductswholesale.co.uk and we will do our best to help.